shipping policy

For any questions or concerns, please email us at goldentime777@gmail.com. Our customer service team is available Monday to Friday, from 9 am to 5 pm MST. Please allow up to 24 hours for a reply. If you do not receive a response within this time frame, kindly resend your email.

Please double-check your cart and shipping information when placing your order. If you need to modify your order, contact us with your order number and the correct information. We will do our best to accommodate your request, but we cannot guarantee changes will be made before your order ships.

SHIPPING POLICY

• Processing Time: Please allow 3-5 business days for order processing. Orders from new releases may take 5-7 business days. We are closed on weekends and recognized holidays.
• Order Timing: Orders placed on Friday after 2 PM MST, on weekends, or on recognized holidays will generally ship the next business day, depending on processing time. Orders placed after 3 PM MST will generally ship the next business day, depending on processing time.
• Shipping Options:
  • Standard Shipping: 5-10 business days from the date of shipment.
  • Expedited Shipping: 3-5 business days from the date of shipment.
  • Express Shipping: 2-3 business days from the date of shipment.

Please note that the estimated arrival time is calculated from the date your order ships. If you do not receive your shipment within the estimated time frame, please contact us.

Pre-sale orders do not follow standard processing times. Please refer to the description of pre-sale items for specific shipping information.

Tracking a Package

Once your order leaves our warehouse, please contact USPS or UPS for any updates regarding the status of your shipment. At that point, it is out of our hands and all we can do is check the tracking number which we have already provided to you. For any international orders in transit for over 20 days, please reach out to your local customs office to see if the package has been delayed.

Tracking Information States Package Has Been Delivered but It Is Not

If your package is marked as "Delivered" but you have not received it, please contact your local post office to inquire about its whereabouts. Unfortunately, there is nothing more we can do once a package has been marked as delivered.

Why Does My Label Show "Pre-Shipment"?

Sometimes USPS and UPS do not scan packages immediately. Once you have been notified about your package's departure, please allow 48 hours for the tracking information to update.

Packages Returned to Sender

If a package is returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order will be considered null and void. If the package has not arrived at our warehouse, please contact us to set up a new order.

Items returned to sender because of a customer address error will be charged the shipping rate again.